Return & Refund Policy
All of the products are shipped from and returned to Fuzzymilky sales center where is located in California U.S.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund within 2 business days. We cannot cancel the order if the product is already shipped out.
Receive A Defect or Incomplete Item
If customers receive the product that was damaged in delivery or missed accessories, please contact our customer service at support@myfuzzymilky.com within 5 days after the receipt of the product.
To be eligible for a replacement, you need to take some pictures to show us the product was damaged in delivery or incomplete. We will confirm your case and process to ship you a replacement for free (we will pay for the product and postage) within 1 to 2 business days.
Return Timelines & Return Fee
| Return Process | Timelines |
| Returns | Within 30 days after the receipt of the product |
| Open a Return Case | 1 business day (we will send you the return address) |
| Return the Products | Depends on the delivery time |
| Return Inspected & Refund Processed | 1-2 business day (after the receipt of returns) |
Customers will only be charged once for shipping costs (the postage of returns); No-restocking fee to be charged to the consumers for the return of a product.
Returns
We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please contact our customer service to open a return case at support@myfuzzymilky.com and get the return address.
Refunds
Once your return is received, we will inspect the package and notify you of the approval or rejection of your refund. If you are approved within 2 business days, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, usually within 3 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@myfuzzymilky.com.