Shipping policy

All of the products are shipped from and returned to Fuzzymilky sales center where is located in California U.S.

Shipping Orders

All the orders will be shipped within 1-2 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Orders may be delivered in separate shipments.  All purchases through myfuzzymilky.com are made under a shipment contract. This means that the risk of loss and title for such items passes to you upon tender of the item to the carrier.

Delivery Fee & Delivery Times

We only ship the products to the U.S. domestic and Canada with the courier UPS or USPS.

	Standard shipping	Express shipping
The U.S.	Free shipping (2-5 business days transit)	Cost $6 (1-3 business days transit)
Canada	Cost $12 (2-8 business days transit)	Unavailable

 * Customers from Canada are responsible for customs duties and taxes for the International orders.

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Fuzzymilky as undeliverable. When the carrier returns an undeliverable package to Fuzzymilky, please contact Fuzzymilky to make arrangements for reshipment.

The 10 continental U.S. states will not serve at this time (Last updated Dec. 25, 2020. ):

Armed Forces - Americas

Armed Forces - Europe/Africa/Canada

Armed Forces - Pacific

Federated States of Micronesia

Alaska

Guam

Hawaii

Northern Mariana Islands

Puerto Rico

U.S. Virgin Islands

Check back as we expand to more regions.

Product Damaged in Delivery

If customers receive the product that was damaged in delivery, please contact our customer service at support@myfuzzymilky.com within 5 days after the receipt of the product. 

To be eligible for a replacement, you need to take some pictures to show us the product was damaged in delivery. We will confirm your case and process to ship you a replacement for free within 1 to 2 business days.